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[VIDEO] 8 Advantages of Managed IT Services from Prosource

[fa icon="calendar'] Jan 16, 2017 10:35:21 AM / by Danielle Hoverman posted in managed IT, managed it services

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[Video] 5 Advantages of Managed IT Services

[fa icon="calendar'] Jan 13, 2017 2:33:47 PM / by Danielle Hoverman posted in managed IT, managed it services

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It is becoming increasingly more expensive for businesses to have an on-site technician to troubleshoot and repair immediate issues, assist employees with support questions, and perform routine maintenance on hardware and software.

Most businesses cannot afford to staff an on-site technician to keep operations running smoothly. Investing in managed IT services from a local managed service provider (MSP) is a good, affordable solution for businesses.

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Here are 5 Advantages of Managed IT Services:

#1 Increased Efficiency

Spending time putting out technology fires as they arise keeps employees from doing their jobs, resulting in a loss of productivity. With tools available to MSPs, events causing user problems are automatically and instantly reported and remediation starts immediately.

#2 Reduced Downtime & Risk

The robust tools available to MSPs allows them to determine that a failure is imminent, allowing them to take action immediately. This prevents the failure from occurring which reduces downtime due to lapses in technology. Planning and scheduling patches and updates after work hours also eliminates disruption to the end user and unnecessary downtime during the workday.

#3 Increased Security

Having up-to-date security protecting your network is essential to fight off attackers who are becoming increasingly sophisticated. MSPs monitor your Firewall and Anti-Virus, as well as apply the latest updates and patches to make sure your network is as secure as possible.

#4 24/7 Monitoring & Maintenance

MSPs provide 24/7/365 network monitoring to catch and address potential issues - before there is ever an issue. By proactively managing your network, MSPs are able to spot and avoid issues before they become significant problems with downtime.

#5 Better Understanding of IT Infrastructure

Limited time and resources often results in overlooking things that make a significant difference in efficiently managing a company's IT infrastructure. MSPs are responsible for mitigating risk of their client's IT environment. Along with developing plans to resolve upcoming hardware end of life and software upgrades, they can also provide lists of hardware and software that are critical to your business. This provides a foundation and understanding for the most important technology critical to your business functions.

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What are Managed IT Services & How to Identify if Your Business Can Benefit

[fa icon="calendar'] Jan 13, 2017 12:05:48 PM / by Danielle Hoverman posted in managed IT, managed it services

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Companies of all sizes need technology to operate efficiently and effectively. With reliance on IT growing and many small businesses having limited IT resources, it is becoming increasingly difficult to keep the IT infrastructure up and running.

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Break Fix vs. Managed IT Services

[fa icon="calendar'] Jan 13, 2017 11:47:48 AM / by Danielle Hoverman posted in managed services, managed IT, break fix, managed it services

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6 Ways to Save on Printing Costs

[fa icon="calendar'] Jan 13, 2017 8:54:49 AM / by Danielle Hoverman posted in MPS, managed print services, printing, cut printing costs, printing costs, save on printing costs

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Yahoo Says 1 Billion User Accounts Were Hacked

[fa icon="calendar'] Dec 20, 2016 10:56:08 AM / by Vindu Goel posted in cyber security, cyber attacks, hack

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SAN FRANCISCO — Yahoo, already reeling from its September disclosure that 500 million user accounts had been hacked in 2014, disclosed Wednesday that a different cyber attack in 2013 compromised more than 1 billion accounts.

The two attacks are the largest known security breaches of one company’s computer network.

The newly disclosed 2013 attack involved sensitive user information, including names, telephone numbers, dates of birth, encrypted passwords and unencrypted security questions that could be used to reset a password. Yahoo said it is forcing all of the affected users to change their passwords and it is invalidating unencrypted security questions — steps that it declined to take in September.

It is unclear how many Yahoo users were affected by both attacks. The internet company has more than 1 billion active users, but it is not clear how many inactive accounts were hacked.

Yahoo said it discovered the larger hacking after analyzing data files, provided by law enforcement, that an unnamed third party had claimed contained Yahoo information. 

Security has taken a back seat at Yahoo in recent years, compared to Silicon Valley competitors like Google and Facebook. Yahoo’s security team clashed with top executives, including the chief executive, Marissa Mayer, over the cost and customer inconvenience of proposed security measures.

And critics say the company was slow to adopt aggressive security measures, even after a breach of over 450,000 accounts in 2012 and series of spam attacks — a mass mailing of unwanted messages — the following year.

“What’s most troubling is that this occurred so long ago, in August 2013, and no one saw any indication of a breach occurring until law enforcement came forward,” said Jay Kaplan, the chief executive of Synack, a security company. “Yahoo has a long way to go to catch up to these threats.”

Yahoo has made a steady trickle of disclosures about the 2014 hacking, which it has been investigating with the help of federal authorities. The company said Wednesday that it now believes the attacker in that breach, which it says was sponsored by a government, found a way to forge credentials to log into some users’ accounts without a password.

Bob Lord, Yahoo’s chief information security officer, said in a statement that the state-sponsored actor in the 2014 attack had stolen Yahoo’s proprietary source code. Outside forensics experts working with Yahoo believe that the state-sponsored hackers used Yahoo’s code to access user accounts without their passwords by creating forged “cookies,” short bits of text that a website can store on a user’s machine. By forging these cookies, attackers were able to impersonate valid users, gaining information and performing actions on behalf of their victims. The company has not disclosed who it believes was behind the attack.

In July, Yahoo agreed to sell its core businesses to Verizon Communications for $4.8 billion. Verizon said in October that it might seek to renegotiate the terms of the transaction because of the hacking, which had not been disclosed to Verizon during the original deal talks.

After the latest disclosure Wednesday, a Verizon spokesman, Bob Varettoni, essentially repeated that position.

“As we’ve said all along, we will evaluate the situation as Yahoo continues its investigation,” he said. “We will review the impact of this new development before reaching any final conclusions.”

Mr. Lord said Yahoo had taken steps to strengthen Yahoo’s systems after the attacks. The company encouraged its users to change passwords associated with their Yahoo account and any other digital accounts tied to their Yahoo email and account.

In the hacking disclosed Wednesday, Mr. Lord said Yahoo believed an “unauthorized third party” managed to steal data from one billion Yahoo user accounts. Mr. Lord said that Yahoo had not been able to identify how the hackers breached Yahoo’s systems, but that the company believed the attack occurred in August 2013.

Changing Yahoo passwords will be just the start for many users. They will also have to comb through other services to make sure passwords used on those sites are not too similar to what they were using on Yahoo. And if they were not doing so already, they will have to treat everything they receive online, such as email, with an abundance of suspicion, in case hackers are trying to trick them out of even more information.

Yahoo recommended that its customers use Yahoo Account Key, an authentication tool that verifies a user’s identity using a mobile phone and eliminates the need to use a password on Yahoo altogether.

Security experts say the latest discovery of a breach that happened so long ago is another black mark for the company. “It’s not just one sophisticated adversary that gets in,” said Ben Johnson, co-founder and chief security strategist at Carbon Black, a security company. “Typically companies get compromised multiple times due to the same vulnerability or employee culture.”

Mr. Johnson added that the scale of the breaches is only increasing as companies store more and more troves of information in similar databases. “When you have these huge databases of information, it’s millions — and now billions — of accounts lost,” he said.

 

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6 Tips for Educating Your Employees About Cyber Security

[fa icon="calendar'] Dec 19, 2016 1:11:54 PM / by Danielle Hoverman posted in cyber security

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HIPAA Compliance Checklist for the Cloud

[fa icon="calendar'] Dec 19, 2016 12:44:28 PM / by Danielle Hoverman posted in ECM, enterprise content management, HIPAA compliance

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For healthcare providers moving to the cloud, security is likely the number one concern. The Health Insurance Portability and Accountability Act (HIPAA) details strict rules that require both covered entities and business associates to secure and protect all data dealing with patients – from detailed medical history to emails confirming appointments.

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Increase the Speed and Accuracy of Your Accounting Department’s Month-End Close Utilizing ECM

[fa icon="calendar'] Dec 19, 2016 12:39:44 PM / by Danielle Hoverman posted in document automation, document management, ECM, enterprise content management

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Speed and accuracy continue to be a challenge in the month-end close process. The monthly accounting close process, in many accounting departments, means the onset of hurried employees tracking down data and pouring over spreadsheets.

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5 Questions to Ask When Choosing the Right Copier for Your Business

[fa icon="calendar'] Dec 19, 2016 12:16:30 PM / by Danielle Hoverman posted in Copiers, Office Equipment

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A copier can significantly increase office productivity and enhance your business if you choose the right copier that can efficiently handle your output, complete tasks essential to your business, contain costs, and uses minimal resources.

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