--- title: Prosource Recognized as a Winner of 2019 Best of Print & Digital description: Prosource has received the 2019 Best of Print & Digital Award for proven excellence in customer experience, measured by the Net Promoter Score. image: https://blog.totalprosource.com/hubfs/Best%20of%20Print%20Digital%20-%20Prosource.png --- - [Customer Support](https://www.totalprosource.com/support) - [Join Our Team](https://www.totalprosource.com/careers) [![logo-m](https://blog.totalprosource.com/hubfs/logo-m.svg)](https://www.totalprosource.com/) - [Solutions](https://www.totalprosource.com/solutions) - [IT Solutions](https://www.totalprosource.com/solutions/it-solutions) - [Managed IT Services](https://www.totalprosource.com/solutions/it-solutions/managed-it-services) - [Cybersecurity](https://www.totalprosource.com/solutions/it-solutions/cybersecurity) - [Business Continuity](https://www.totalprosource.com/solutions/it-solutions/business-continuity) - [Hosted Voice](https://www.totalprosource.com/solutions/it-solutions/hosted-voice) - [Cloud Solutions](https://www.totalprosource.com/solutions/it-solutions/cloud-solutions) - [Managed Content Services](https://www.totalprosource.com/solutions/managed-content-services) - [Digital Transformation](https://www.totalprosource.com/solutions/managed-content-services/digital-transformation) - [Business Process Optimization](https://www.totalprosource.com/solutions/managed-content-services/business-process-optimization) - [Accounts Payable Automation](https://www.totalprosource.com/solutions/managed-content-services/ap-automation) - [Document Management for SMBs](https://www.totalprosource.com/solutions/managed-content-services/document-management-smbs) - [Print Solutions](https://www.totalprosource.com/solutions/print-solutions) - [Managed Print Services](https://www.totalprosource.com/solutions/print-solutions/managed-print-services) - [Copiers & Printers](https://www.totalprosource.com/solutions/print-solutions/copiers-printers) - [Production Print](https://www.totalprosource.com/solutions/print-solutions/production-print) - [Industries](https://www.totalprosource.com/industries) - [Education](https://www.totalprosource.com/industries/education) - [Healthcare](https://www.totalprosource.com/industries/healthcare) - [Government](https://www.totalprosource.com/industries/government) - [Manufacturing & Distribution](https://www.totalprosource.com/industries/manufacturing-distribution) - [Banking & Financial Services](https://www.totalprosource.com/industries/banking-financial-services) - [Legal](https://www.totalprosource.com/industries/legal) - [Non-Profit & Religious](https://www.totalprosource.com/industries/non-profit-religious) - [Small & Medium-Sized Businesses](https://www.totalprosource.com/industries/small-medium-sized-businesses) - [Professional Services](https://www.totalprosource.com/industries/professional-services) - [Resources](https://www.totalprosource.com/resources) - [Who We Are](https://www.totalprosource.com/who-we-are) - [About](https://www.totalprosource.com/who-we-are/about) - [TotalPro Experience](https://www.totalprosource.com/who-we-are/totalpro-experience) - [History](https://www.totalprosource.com/who-we-are/history) - [Awards](https://www.totalprosource.com/who-we-are/awards) - [Community Involvement](https://www.totalprosource.com/who-we-are/community-involvement) - [Locations](https://www.totalprosource.com/who-we-are/locations) - [Contact](https://www.totalprosource.com/contact-us) Speak With a Solutions ExpertContact Menu**Close** ### Sales or General Inquiries Our business is built on helping you leveraging technology for strategic advantage. Contact our team to learn how our powerful, scalable, affordable technology solutions can transform how you do business. Contact a Solutions Expert ### Customer Support Our solutions are backed by dedicated support teams who are committed to your success. Whether you need IT support, software support, or hardware service, we've got you covered so you can get back to business. [Contact Support](https://www.totalprosource.com/support) [1.888.698.0763](tel:18886980763) ![](https://blog.totalprosource.com/hubfs/raw_assets/public/Prosource_August2020/images/close.svg) ### Contact a Solutions Expert # Prosource Recognized as a Winner of 2019 Best of Print & Digital By: [Amy Mersch](https://blog.totalprosource.com/author/amy-mersch) May 6, 2019 Prosource, a Midwest business technology leader, announces recognition received as an [Award Winner of the 2019 Best of Print & Digital® program](https://www.bestofprintanddigital.com/2019Winners/Prosource). The Best of Print & Digital® is an annual program that identifies which companies have provided the highest service delivery to their customers over the last year through independent survey research performed by Butler Street Research for the print and digital industry. The survey uses the Net Promotor Score (NPS) methodology, a leading indicator of client retention and future growth. Only the very top companies in the industry are able to achieve this distinction, and Prosource is honored to receive this award. ![Best of Print Digital - Prosource](https://blog.totalprosource.com/hs-fs/hubfs/Best%20of%20Print%20Digital%20-%20Prosource.png?width=560&name=Best%20of%20Print%20Digital%20-%20Prosource.png) ## A Focus on Customer Experience and Loyalty “Providing an unmatched customer experience is at the heart of everything we do. Our customer loyalty score (NPS) is the number one metric across the business and something we focus on obsessively,” said Brad Cates, President & CEO of Prosource. “The Best of Print & Digital Award is particularly meaningful because it reflects that our efforts to be the trusted technology partner of choice have resonated with our customers. This recognition serves as a benchmark as to why we’re here:  to remain entirely focused on our customers and work hard to make an impact on their business every day.” “This year’s winners, including Prosource, continue to move the needle on both their loyalty scores and revenue growth,” said Mike Jacoutot, Butler Street’s founder and managing partner. “They understand each client interaction is important and distinguish themselves with a better client experience.” **About Butler Street**  Butler Street, a leading provider of client loyalty research and retention programs across the print industry launched the Best of Print & Digital Program® to recognize those companies with the highest customer loyalty in the industry.  Butler Street specializes in helping companies and their people grow and delivers lasting results in the two most challenging areas that companies face: client development and talent development. Learn more about [the Best of Print & Digital®.](https://www.bestofprintanddigital.com/) **About Prosource** Prosource helps companies large and small optimize processes, reduce costs, and drive profits with a robust array of business equipment and IT services. Serving Ohio, Indiana, Kentucky, and West Virginia, Prosource provides industry-leading Office Equipment, Document Automation and Technology Solutions delivered with an unmatched customer experience. As a reflection of this commitment to excellence, Prosource has earned recognition locally and nationally in the areas of customer service, workforce engagement, community service, business ethics, and overall company performance. In recent years, Prosource has been named “Outstanding Managed Services Program” and “Dealer of the Year” by imageSource Magazine; has earned the top service ranking from its office equipment manufacturers for 15 consecutive years; has consistently been named an Elite Dealer by ENX Magazine and recognized for world-class service delivery by PROs Elite; received “Best Places to Work” Finalist designation by the Cincinnati Business Courier for three consecutive years; and received the distinguished “Award of Excellence,” ranking first out of more than 350 Konica Minolta solutions providers **Prosource Media Contact: ** Amy Mersch Marketing Manager 513.769.0606 ext. 1213 [amersch@totalprosource.com](mailto:amersch@totalprosource.com) [News](https://blog.totalprosource.com/topic/news), [Awards](https://blog.totalprosource.com/topic/awards) ## Read On ### [Prosource and Kentucky Speedway Extend Relationship through 2024 Prosource and Kentucky Speedway have finalized a long-term agreement extending their partnership...](https://blog.totalprosource.com/kentucky-speedway-prosource-extend-relationship) ### [Konica Minolta Recognizes Prosource at Annual Dealer Conference Last month, Prosource received national recognition as a 2017-2018 Konica Minolta Authorized...](https://blog.totalprosource.com/konica-minolta-recognizes-prosource-service-dealer-conference) ### [Prosource Wins 2021 Best of Print & Digital Award for Customer Loyalty Exceeding industry standards for customer service—with the numbers to prove it.](https://blog.totalprosource.com/2021-best-of-print-digital-award-customer-loyalty) [![footer logo](https://blog.totalprosource.com/hubfs/raw_assets/public/Prosource_August2020/images/logo-t.svg "footer logo")](https://www.totalprosource.com/) [1.888.698.0763](tel:1.888.698.0763) [Support](https://www.totalprosource.com/support) [Careers](https://www.totalprosource.com/careers) [Locations](https://www.totalprosource.com/who-we-are/locations) [Blog](https://blog.totalprosource.com/) [Privacy Policy](https://www.totalprosource.com/privacy-policy) [![facebook](https://blog.totalprosource.com/hubfs/raw_assets/public/Prosource_August2020/images/sm-f-m.png)](https://www.facebook.com/totalprosource) [![linkedin](https://blog.totalprosource.com/hubfs/raw_assets/public/Prosource_August2020/images/sm-i-m.png)](https://www.linkedin.com/company/prosource_2/) [![twitter](https://blog.totalprosource.com/hubfs/raw_assets/public/Prosource_August2020/images/sm-t-m.png)](https://twitter.com/totalprosource)