Last month, Prosource received national recognition as a 2017-2018 Konica Minolta Authorized Pro-Tech Service Center for a continued commitment to excellence in service, support, and customer satisfaction.
Pro-Tech Service Award recipients were honored at a special presentation during Konica Minolta's annual dealer conference on March 5, 2019, which took place at the Newport Beach Marriott Resort and Spa in California. Service Managers Jim Vonderhaar, Steve Greenough, and Greg Sprong accepted the awards for Prosource's Cincinnati and Dayton offices.
“Congratulations to Prosource for this outstanding achievement,” said Sam Errigo, Executive Vice President, Sales and Business Development, Konica Minolta. “The Pro-Tech program is a rigorous process, and Konica Minolta recognizes and appreciates their exceptional commitment to customer support and satisfaction.”
The Pro-Tech program requires that dealers complete strict training and servicing criteria to ensure they are providing the best customer and product support for their Konica Minolta devices in the field. Pro-Tech dealers must also allow random inspections of their Konica Minolta products at customer locations to verify that products are well-maintained and customers are satisfied with the level of service.
Prosource is dedicated to delivering professional, reliable service and maximum performance for Konica Minolta’s award-winning lines of digital imaging products. The hallmark of Prosource’s service is the TotalPro Experience, an end-to-end commitment to superior customer service and satisfaction.
Prosource® helps companies large and small optimize processes, reduce costs, and drive profits with a robust array of business equipment and IT services. Serving Ohio, Indiana, Kentucky, and West Virginia, Prosource provides industry-leading Office Equipment, Document Automation and Technology Solutions delivered by an unmatched customer experience.
As a reflection of this commitment to excellence, Prosource has earned recognition locally and nationally in the areas of customer service, workforce engagement, community service, business ethics, and overall company performance.
In recent years, Prosource has been named “Outstanding Managed Services Program” and “Dealer of the Year” by imageSource Magazine; has earned the top service ranking from its office equipment manufacturers for 15 consecutive years; has consistently been named an Elite Dealer by ENX Magazine and recognized for world-class service delivery by PROs Elite; received “Best Places to Work” Finalist designation by the Cincinnati Business Courier for three consecutive years; and received the distinguished “Award of Excellence,” ranking first out of more than 350 Konica Minolta solutions providers.