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By Danielle Hoverman • April 4, 2018

Service Excellence Earns Prosource 14th Consecutive Pro-Tech Award

April 4, 2018 - Cincinnati, Ohio - Prosource, the region's leader in office technology technology and business solutions, for the 14th consecutive year has been awarded the Pro-Tech Service Award by Konica Minolta, an award that recognizes Konica Minolta dealerships that demonstrate the highest commitment to service, support, and satisfaction.

To receive this distinct recognition, dealers must undergo comprehensive evaluation of the service operation, including technical expertise, inventory control, dispatch systems, management skills, and customer satisfaction. The rigid standard makes the Pro-Tech Award a powerful symbol of dedication and proficiency.

Pro Tech Service Award Image-498593-edited

As a member of the Elite Pro-Tech group, Prosource is proud to offer customers a broad range of enhanced technical and management skills, including: 

  • Professional, customer-oriented service department management and administration policies
  • Service response times significantly better than the industry average
  • Preventative maintenance programs that ensure maximum uptime and superior performance
  • Inventory control systems that provide immediate access to replacement parts and components
  • Comprehensive training programs and performance reviews to maintain the highest level of expertise
  • Skilled technical specialists and service personnel trained on specific products

Prosource has recently earned other prestigious local and national recognition in areas of customer service, workforce engagement, community service, business ethics, and overall company performance.  Most recently, Prosource was named “Outstanding Managed Services Program” by imageSource Magazine, “Dealer of the Year” by imageSource Magazine, received the Pro’s Elite 100 Customer Service Certification for the 5th year straight, received “Best Places to Work” Finalist designation by the Cincinnati Business Courier for three consecutive years, and was ranked first out of over 350 Konica Minolta solution providers when they received the distinguished “Award of Excellence”.

About ProSource

Prosource® is one of the fastest growing companies in the Midwest. With Ohio offices in Cincinnati, West Chester, and Dayton, Kentucky offices in Lexington and Louisville, and West Virginia offices in Charleston and Huntington, Prosource provides Office Equipment, Document Automation, and Technology Solutions for businesses large and small.  Founded as Cincinnati Copiers in 1985, Prosource has grown from a print and copy hardware provider to offering total office technology solutions. The hallmark of Prosource’s service is the TotalPro Experience, an end-to-end commitment to unconditional customer satisfaction. For more information visit www.totalprosource.com.

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