Exceeding industry standards for customer service—with the numbers to prove it.
Prosource has been named a winner of the 2021 Best of Print & Digital® award!
This annual program is designed to identify which companies in the print and digital industry have provided the highest service delivery to their customers over the last year. This is accomplished through independent survey research performed by Butler Street Research. Winners are selected based on their Net Promoter Score (NPS), which is widely regarded as a leading indicator of customer loyalty.
In short? The Best of Print & Digital award is based 100% on direct customer feedback. To Prosource, that is especially meaningful because our number one goal—ahead of sales, ahead of profits—is to maintain the highest customer loyalty in the industry.
And even the challenges of the past year couldn’t shake that commitment.
"One of our key priorities in 2020 was remaining laser-focused on solving our customers’ problems and making an impact on their business," said Brad Cates, President & CEO of Prosource. "That’s why our customer loyalty score (NPS) continues to be our number one metric, driving everything we do as our customers’ trusted technology partner."
"Understanding and acting upon customer feedback was more important than ever this past year. The 2021 winners have proven that, amid the chaos caused by Covid-19, they adapted to the changing needs of their customers and excelled in providing a frictionless customer experience resulting in higher customer loyalty and profitable growth," shares Butler Street’s founder and managing partner, Mike Jacoutot.
Only the very top companies in the industry achieve this distinction. Prosource is honored to receive the Best of Print & Digital award for the second time since 2019.
About Butler Street
Butler Street, a leading provider of client loyalty research and retention programs across the print industry launched the Best of Print & Digital Program® to recognize those companies with the highest customer loyalty in the industry. Butler Street specializes in helping companies and their people grow and delivers lasting results in the two most challenging areas that companies face: client development and talent development.
About Prosource
A trusted technology partner, Prosource helps businesses of all sizes optimize processes, reduce costs, and enhance their bottom lines—all with an unmatched customer experience. From managed IT, cybersecurity, content management, and digital transformation solutions to top-tier office and production equipment and managed print services, Prosource delivers powerful, secure solutions to help organizations leverage technology for strategic advantage.
With offices in Ohio, Kentucky, Indiana, and West Virginia, Prosource provides a depth and breadth of expertise, products, and services to businesses throughout the Midwest.
- See our Best of Print & Digital profile
- Learn more about Prosource's business technology solutions
- Contact our team