Prosource, the region’s leading business technology solutions provider, has been recognized by two industry-leading office equipment manufacturers for delivering exceptional service and a superior customer experience.
These awards conferred by Konica Minolta Business Solutions, U.S.A. and Toshiba America Business Solutions reflect our ongoing commitment to solving our customers’ problems and delivering an unmatched customer experience.
2020 Pro-Tech Service Center: Superior Service, Support, and Satisfaction
Through our unrelenting dedication to service excellence, Prosource has earned the Pro-Tech service award for the 16th time since 1985. This award recognizes those Konica Minolta dealerships that have demonstrated an exceptional commitment to customer support and satisfaction.
To attain the Pro-Tech standard, each element of our operation was evaluated and measured, including management skills, inventory control systems, technical expertise, dispatch systems, and customer satisfaction ratings. This rigid standard is the reason the Pro-Tech Award has become such a powerful symbol of dedication and proficiency in the office equipment industry.
This designation means that our customers can expect…
- Professional, customer-oriented service department management and administration
- Service response times significantly better than the industry average
- Preventive maintenance programs that are on time, every time
- Inventory control systems that assure immediate access to replacement parts and components
- Comprehensive training programs and performance reviews to maintain the highest level of expertise
- Highly skilled & specially trained technical specialists and service personnel
In short, the Pro-Tech Award gives our customers the distinct advantage of knowing that, as their trusted technology partner, Prosource has the skills, the people, and the systems to keep their environment operating at the highest levels of productivity.
2020 Toshiba ProMasters Elite Dealer: Delivering a High-Quality Customer Experience
Toshiba America Business Solutions has once again named Prosource a Toshiba ProMasters Elite Certified Dealer. We earned this distinction by meeting and exceeding Toshiba’s rigorous requirements for customer support success.
Toshiba’s ProMasters Elite Certification program specifically measures authorized resellers across three areas critical in delivering a high-quality customer experience: exceptional service, training, and customer support. The recertification of each Toshiba Elite dealer is conducted on an annual basis.
“Prosource has invested a significant amount of time and resources into becoming experts in servicing our industry-recognized e-STUDIO™ multifunction printer line,” said Toshiba America Business Solutions Vice President of Service Ken Hiteman. “Prosource’s attainment of elite status is indicative they are in the top tier of Toshiba resellers operating throughout North America. Prosource has demonstrated its capability to support customers to the highest standard, focused on delivering a superior customer experience.”
The TotalPro Experience
At Prosource, we don’t just talk about customer satisfaction. We actually built a system to deliver on it. Our TotalPro Experience is our approach to identifying our customers’ needs and exceeding their expectations from start to finish to ensure we get the job done right, every time.