It is becoming increasingly more expensive for businesses to have an on-site technician to troubleshoot and repair immediate issues, assist employees with support questions, and perform routine maintenance on hardware and software.
Most businesses cannot afford to staff an on-site technician to keep operations running smoothly. Investing in managed IT services from a local managed service provider (MSP) is a good, affordable solution for businesses.
Spending time putting out technology fires as they arise keeps employees from doing their jobs, resulting in a loss of productivity. With tools available to MSPs, events causing user problems are automatically and instantly reported and remediation starts immediately.
#2 Reduced Downtime & Risk
The robust tools available to MSPs allows them to determine that a failure is imminent, allowing them to take action immediately. This prevents the failure from occurring which reduces downtime due to lapses in technology. Planning and scheduling patches and updates after work hours also eliminates disruption to the end user and unnecessary downtime during the workday.
#3 Increased Security
Having up-to-date security protecting your network is essential to fight off attackers who are becoming increasingly sophisticated. MSPs monitor your Firewall and Anti-Virus, as well as apply the latest updates and patches to make sure your network is as secure as possible.
#4 24/7 Monitoring & Maintenance
MSPs provide 24/7/365 network monitoring to catch and address potential issues - before there is ever an issue. By proactively managing your network, MSPs are able to spot and avoid issues before they become significant problems with downtime.
#5 Better Understanding of IT Infrastructure
Limited time and resources often results in overlooking things that make a significant difference in efficiently managing a company's IT infrastructure. MSPs are responsible for mitigating risk of their client's IT environment. Along with developing plans to resolve upcoming hardware end of life and software upgrades, they can also provide lists of hardware and software that are critical to your business. This provides a foundation and understanding for the most important technology critical to your business functions.