--- title: Break Fix vs. Managed IT Services description: Businesses rely on technology and IT systems to fulfill day-to-day operations. IT service providers use break fix or managed IT services to help their customers image: https://blog.totalprosource.com/hubfs/MITS%20vs.%20Break%20Fix%20Infographic_Web-1.jpg --- - [Customer Support](https://www.totalprosource.com/support) - [Join Our Team](https://www.totalprosource.com/careers) [![logo-m](https://blog.totalprosource.com/hubfs/logo-m.svg)](https://www.totalprosource.com/) - [Solutions](https://www.totalprosource.com/solutions) - [IT Solutions](https://www.totalprosource.com/solutions/it-solutions) - [Managed IT Services](https://www.totalprosource.com/solutions/it-solutions/managed-it-services) - [Cybersecurity](https://www.totalprosource.com/solutions/it-solutions/cybersecurity) - [Business Continuity](https://www.totalprosource.com/solutions/it-solutions/business-continuity) - [Hosted Voice](https://www.totalprosource.com/solutions/it-solutions/hosted-voice) - [Cloud Solutions](https://www.totalprosource.com/solutions/it-solutions/cloud-solutions) - [Managed Content Services](https://www.totalprosource.com/solutions/managed-content-services) - [Digital Transformation](https://www.totalprosource.com/solutions/managed-content-services/digital-transformation) - [Business Process Optimization](https://www.totalprosource.com/solutions/managed-content-services/business-process-optimization) - [Accounts Payable Automation](https://www.totalprosource.com/solutions/managed-content-services/ap-automation) - [Document Management for SMBs](https://www.totalprosource.com/solutions/managed-content-services/document-management-smbs) - [Print Solutions](https://www.totalprosource.com/solutions/print-solutions) - [Managed Print Services](https://www.totalprosource.com/solutions/print-solutions/managed-print-services) - [Copiers & Printers](https://www.totalprosource.com/solutions/print-solutions/copiers-printers) - [Production Print](https://www.totalprosource.com/solutions/print-solutions/production-print) - [Industries](https://www.totalprosource.com/industries) - [Education](https://www.totalprosource.com/industries/education) - [Healthcare](https://www.totalprosource.com/industries/healthcare) - [Government](https://www.totalprosource.com/industries/government) - [Manufacturing & Distribution](https://www.totalprosource.com/industries/manufacturing-distribution) - [Banking & Financial Services](https://www.totalprosource.com/industries/banking-financial-services) - [Legal](https://www.totalprosource.com/industries/legal) - [Non-Profit & Religious](https://www.totalprosource.com/industries/non-profit-religious) - [Small & Medium-Sized Businesses](https://www.totalprosource.com/industries/small-medium-sized-businesses) - [Professional Services](https://www.totalprosource.com/industries/professional-services) - [Resources](https://www.totalprosource.com/resources) - [Who We Are](https://www.totalprosource.com/who-we-are) - [About](https://www.totalprosource.com/who-we-are/about) - [TotalPro Experience](https://www.totalprosource.com/who-we-are/totalpro-experience) - [History](https://www.totalprosource.com/who-we-are/history) - [Awards](https://www.totalprosource.com/who-we-are/awards) - [Community Involvement](https://www.totalprosource.com/who-we-are/community-involvement) - [Locations](https://www.totalprosource.com/who-we-are/locations) - [Contact](https://www.totalprosource.com/contact-us) Speak With a Solutions ExpertContact Menu**Close** ### Sales or General Inquiries Our business is built on helping you leveraging technology for strategic advantage. Contact our team to learn how our powerful, scalable, affordable technology solutions can transform how you do business. Contact a Solutions Expert ### Customer Support Our solutions are backed by dedicated support teams who are committed to your success. Whether you need IT support, software support, or hardware service, we've got you covered so you can get back to business. [Contact Support](https://www.totalprosource.com/support) [1.888.698.0763](tel:18886980763) ![](https://blog.totalprosource.com/hubfs/raw_assets/public/Prosource_August2020/images/close.svg) ### Contact a Solutions Expert # Break Fix vs. Managed IT Services By: [Danielle Hoverman](https://blog.totalprosource.com/author/danielle-hoverman) January 13, 2017 Many businesses rely on technology and IT systems to fulfill day-to-day operations. Break fix is an IT service model that relies on the customer contacting the IT services company when repairs and upgrades are needed, and IT issues are resolved only when support is needed. The managed IT services model is a strategic approach where a managed service provider (MSP) assumes responsibility for the functionality of the IT service and equipment, monitors and manages the IT infrastructure, and focuses on preventing potential IT issues. **\[You Might Also Like: [Blog Article - "8 Advantag](https://blog.totalprosource.com/video-8-advantages-of-managed-it-services-from-prosource)[es of Managed IT Services from Prosource"](https://blog.totalprosource.com/video-8-advantages-of-managed-it-services-from-prosource)\]** **IT Problem Arises** Break Fix & Managed IT Services An IT problem occurs such as no Internet connectivity, computer virus, data security breach, etc. **Problem Reported** Break Fix Since break fix is a reactive approach, you report the issue to your IT service provider. Managed IT Services With your IT infrastructure proactively monitored, your IT service provider automatically receives a notification through monitor software before or the instant an issue arises. **Support Technician ** Break Fix IT support technician is dispatched to your location or works remotely to resolve your issue. Managed IT Services IT support technician diagnoses the problem without a call or filing a report. **Problem Resolve** Break Fix The technician diagnoses and resolves the problem. Managed IT Services The problem is resolved, whether remotely (when possible) or on-site (when needed). **Service Payments ** Break Fix You are billed each time you receive service from a technician. Amount owed varies by cost of repairs, consultation, and hourly labor, making it difficult to budget. Managed IT Services You are billed a fixed cost monthly. **\[You Might Also Like:** [**Blog Article - What are Managed IT Services & How to  Identify if Your Business Can Benefit"**](https://blog.totalprosource.com/what-are-managed-it-services-how-to-identify-if-your-business-can-benefit)**\]** When you’re buried in tasks, deadlines are looming, and you’re managing multiple projects, managed IT services are the extra help you need that will save your day. With managed IT services, you will be free from necessary, but time consuming tasks like monitoring, managing, and updating your IT infrastructure. Taking a more strategic approach to your IT environment will increase productivity and efficiency and keep you focused on your business’s bottom line. [![MITS vs. Break Fix Infographic_Web-1.jpg](https://blog.totalprosource.com/hs-fs/hubfs/MITS%20vs.%20Break%20Fix%20Infographic_Web-1.jpg?width=579&name=MITS%20vs.%20Break%20Fix%20Infographic_Web-1.jpg)](https://blog.totalprosource.com/hubfs/MITS%20vs.%20Break%20Fix%20Infographic_Web-1.jpg)*Click image to enlarge.* [Managed Services](https://blog.totalprosource.com/topic/managed-services), [Managed IT Services](https://blog.totalprosource.com/topic/managed-it-services) ## Read On ### [8 Advantages of Managed IT Services from Prosource It is becoming increasingly more expensive for businesses to have an on-site technician to...](https://blog.totalprosource.com/video-8-advantages-of-managed-it-services-from-prosource) ### [Keep Your Data Security Compliant with Managed IT from Prosource The reliance on and importance of managed IT in healthcare, financial services, and legal services...](https://blog.totalprosource.com/keep-your-data-security-compliant-with-managed-it-from-prosource) ### [What are Managed IT Services & How to Identify if Your Business Can Benefit Companies of all sizes need technology to operate efficiently and effectively. 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