--- title: "Brand Keys Names Konica Minolta #1 in Customer Loyalty for Tenth Consecutive Year" description: According to the 2017 Brand Keys Customer Loyalty Engagement Index®, the company has once again earned this recognition ten years in a row. --- - [Customer Support](https://www.totalprosource.com/support) - [Join Our Team](https://www.totalprosource.com/careers) [![logo-m](https://blog.totalprosource.com/hubfs/logo-m.svg)](https://www.totalprosource.com/) - [Solutions](https://www.totalprosource.com/solutions) - [IT Solutions](https://www.totalprosource.com/solutions/it-solutions) - [Managed IT Services](https://www.totalprosource.com/solutions/it-solutions/managed-it-services) - [Cybersecurity](https://www.totalprosource.com/solutions/it-solutions/cybersecurity) - [Business Continuity](https://www.totalprosource.com/solutions/it-solutions/business-continuity) - [Hosted Voice](https://www.totalprosource.com/solutions/it-solutions/hosted-voice) - [Cloud Solutions](https://www.totalprosource.com/solutions/it-solutions/cloud-solutions) - [Managed Content Services](https://www.totalprosource.com/solutions/managed-content-services) - [Digital Transformation](https://www.totalprosource.com/solutions/managed-content-services/digital-transformation) - [Business Process Optimization](https://www.totalprosource.com/solutions/managed-content-services/business-process-optimization) - [Accounts Payable Automation](https://www.totalprosource.com/solutions/managed-content-services/ap-automation) - [Document Management for SMBs](https://www.totalprosource.com/solutions/managed-content-services/document-management-smbs) - [Print Solutions](https://www.totalprosource.com/solutions/print-solutions) - [Managed Print Services](https://www.totalprosource.com/solutions/print-solutions/managed-print-services) - [Copiers & Printers](https://www.totalprosource.com/solutions/print-solutions/copiers-printers) - [Production Print](https://www.totalprosource.com/solutions/print-solutions/production-print) - [Industries](https://www.totalprosource.com/industries) - [Education](https://www.totalprosource.com/industries/education) - [Healthcare](https://www.totalprosource.com/industries/healthcare) - [Government](https://www.totalprosource.com/industries/government) - [Manufacturing & Distribution](https://www.totalprosource.com/industries/manufacturing-distribution) - [Banking & Financial Services](https://www.totalprosource.com/industries/banking-financial-services) - [Legal](https://www.totalprosource.com/industries/legal) - [Non-Profit & Religious](https://www.totalprosource.com/industries/non-profit-religious) - [Small & Medium-Sized Businesses](https://www.totalprosource.com/industries/small-medium-sized-businesses) - [Professional Services](https://www.totalprosource.com/industries/professional-services) - [Resources](https://www.totalprosource.com/resources) - [Who We Are](https://www.totalprosource.com/who-we-are) - [About](https://www.totalprosource.com/who-we-are/about) - [TotalPro Experience](https://www.totalprosource.com/who-we-are/totalpro-experience) - [History](https://www.totalprosource.com/who-we-are/history) - [Awards](https://www.totalprosource.com/who-we-are/awards) - [Community Involvement](https://www.totalprosource.com/who-we-are/community-involvement) - [Locations](https://www.totalprosource.com/who-we-are/locations) - [Contact](https://www.totalprosource.com/contact-us) Speak With a Solutions ExpertContact Menu**Close** ### Sales or General Inquiries Our business is built on helping you leveraging technology for strategic advantage. Contact our team to learn how our powerful, scalable, affordable technology solutions can transform how you do business. Contact a Solutions Expert ### Customer Support Our solutions are backed by dedicated support teams who are committed to your success. Whether you need IT support, software support, or hardware service, we've got you covered so you can get back to business. [Contact Support](https://www.totalprosource.com/support) [1.888.698.0763](tel:18886980763) ![](https://blog.totalprosource.com/hubfs/raw_assets/public/Prosource_August2020/images/close.svg) ### Contact a Solutions Expert # Brand Keys Names Konica Minolta #1 in Customer Loyalty for Tenth Consecutive Year By: [Konica Minolta](https://blog.totalprosource.com/author/konica-minolta) February 22, 2017 ### Smart office solutions leader seen as one of best to engage perennials, newcomers and new categories ## Ramsey, NJ – February 8, 2017 – For the 10th consecutive year, Konica Minolta Business Solutions U.S.A., Inc. ([Konica Minolta](http://kmbs.konicaminolta.us/)) is being honored for customer loyalty. According to the 2017 Brand Keys Customer Loyalty Engagement Index®, the company has once again earned this recognition ten years in a row.  Konica Minolta was also awarded for best brand engagement. Brand Keys 22nd annual Customer Loyalty Engagement Index and research consultancy, identifies brands that are best able to engage consumers by meeting or exceeding their expectations, thereby creating customer loyalty. Brand Keys' Customer Loyalty Engagement Index recognizes the brands that receive the highest loyalty and engagement assessments and surpass competitors for surprising and delighting customers. “We have set high standards for our customer experience and continually work to optimize our customer's journey” said Kay Du Fernandez, vice president, Marketing, Konica Minolta. “We are proud to once again be recognized by our customers.” “We congratulate Konica Minolta on a decade of best meeting customer expectations. Every year customers want more, expectations increase, and category leadership becomes a harder crown to win,” said Robert Passikoff, president and founder, Brand Keys. “But for the past 10 years Konica Minolta has been able to deliver what they want and value, particularly in a tech category where expectations travel at the speed of the customer!  Their record of category leadership, brand engagement, and customer loyalty is enviable and worthy of this recognition.”  This is the 22nd annual survey conducted by Brand Keys, a New York-based brand engagement and customer loyalty research consultancy ([brandkeys](http://www.brandkeys.com/)). A complete list of the CLEI’s 83 categories and the brands that best emotionally engaged consumers can be found at: [http://brandkeys.com/portfolio/customer-loyalty-engagement/](http://brandkeys.com/portfolio/customer-loyalty-engagement/) **About Konica Minolta** Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the Workplace of the Future™ ([www.reshapework.com](http://www.reshapework.com/)). With our comprehensive portfolio, we deliver solutions to leverage mobility, cloud services, and optimize business processes with workflow automation. Our [All Covered IT Services](https://www.allcovered.com/) division offers a range of IT strategy, support, and network security solutions across all verticals. Konica Minolta has been recognized as the[ #1 Brand for Customer Loyalty](http://kmbs.konicaminolta.us/kmbs/about/news-events/news-releases/News/konica-minolta-recognized-for-number-1-brand-keys-customer-loyalty-for-the-eighth-consecutive-year) in the MFP Office Copier Market by Brand Keys for ten consecutive years and is proud to be ranked on the Forbes 2016 America's Best Employers list. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for five years in a row. We partner with our customers to give shape to ideas and work to bring value to our society. For more information, please visit: [www.CountOnKonicaMinolta.com](http://www.countonkonicaminolta.com/) and follow Konica Minolta on  [Facebook](http://www.kmbs.konicaminolta.us/facebook),[ YouTube](http://www.youtube.com/user/KonicaMinoltaUS), and [Twitter](https://twitter.com/KonicaMinoltaUS) [@KonicaMinoltaUS](https://twitter.com/KonicaMinoltaUS). [News](https://blog.totalprosource.com/topic/news), [Konica Minolta](https://blog.totalprosource.com/topic/konica-minolta) ## Read On ### [Konica Minolta Honors Prosource of Cincinnati, Ohio with 2016 Pro-Tech Service Award for Service Excellence](https://blog.totalprosource.com/konica-minolta-honors-prosource-of-cincinnati-ohio-with-2016-pro-tech-service-award-for-service-excellence) ### [Prosource Named a Cincinnati Top Workplace for 2020 Prosource is thrilled to announce that it has been recognized as one of the Cincinnati region's Top...](https://blog.totalprosource.com/top-workplaces-2020) ### [Service Excellence Earns Prosource 14th Consecutive Pro-Tech Award April 4, 2018 - Cincinnati, Ohio - Prosource, the region's leader in office technology and business...](https://blog.totalprosource.com/service-excellence-earns-prosource-14th-consecutive-pro-tech-award) [![footer logo](https://blog.totalprosource.com/hubfs/raw_assets/public/Prosource_August2020/images/logo-t.svg "footer logo")](https://www.totalprosource.com/) [1.888.698.0763](tel:1.888.698.0763) [Support](https://www.totalprosource.com/support) [Careers](https://www.totalprosource.com/careers) [Locations](https://www.totalprosource.com/who-we-are/locations) [Blog](https://blog.totalprosource.com/) [Privacy Policy](https://www.totalprosource.com/privacy-policy) [![facebook](https://blog.totalprosource.com/hubfs/raw_assets/public/Prosource_August2020/images/sm-f-m.png)](https://www.facebook.com/totalprosource) [![linkedin](https://blog.totalprosource.com/hubfs/raw_assets/public/Prosource_August2020/images/sm-i-m.png)](https://www.linkedin.com/company/prosource_2/) [![twitter](https://blog.totalprosource.com/hubfs/raw_assets/public/Prosource_August2020/images/sm-t-m.png)](https://twitter.com/totalprosource)